Our partner has resolved the issue, and we are once again seeing successful requests for account-related services. As always, we will continue to monitor our services and will provide any updates if any related issues arise, and we apologize for any inconvenience.
Our partner has identified the issue and is working to resolve it now. They estimate it will take approximately 1 hour to restore service. We will continue to monitor the situation and will provide updates as we receive them. Thank you for your patience and we apologize for the inconvenience.
We have confirmed that users are currently unable to access their account balance and other related information. We have determined that a third-party partner service is experiencing issues downstream which are impacting our own services. We are monitoring the situation and will provide updates as the situation progresses.